FAQ

Hi, You Have Questions, We Have Answers 

If you have a question, we are here to help.  Check out the following frequently asked questions to see if others are asking the same thing. We would also love to hear from you, so give us a call at +86-0511-86826607 or complete the form on our contact us page.  

What type of information do you need from me to provide an accurate quote?

The more information, the better. However, the following items can ensure we provide you with a timely and accurate quote: A drawing or detailed dimensions, alloy, quantities, desired lead time or ship date, and specifications. Please note that specifications include testing requirements, certifications, packaging, and any special needs you may have. Feel free to consult your Inside Sales Engineer if in doubt

What is your minimum order requirement?

We will indicate the MOQ for each item in the quotation sheet. We accept the sample and trial order. If the quantity of single item can't reach the MOQ, the price should be sample price.

What are the standard specifications your materials meet?

Sekonic Metals materials are typically certified to ASTM, ASME, AMS, GE, and Pratt & Whitney specs, as well as others. For additional information about specifications, contact a Sales Representative.

What certifications do you have?

Each Material or products, we will offer Mill test certificate (En 10204.3.1 or EN10204 3.2  avaiable) Third party inspection test also can be offered if you required !

What is the Warranty for our products ?

We own series of inspection equipment to  control  each production step of our products,  from raw material to finished products (bar, bolt, pipe, wire, sheet, flange,spring) each processing can be followed up by our quality department.if you get unquality products after you test, we will replace or compensate to you, shipping fee at our end !

Which freight carriers are used by Sekonic Metal?

Sekonic Metals has agreements with a number of nationally recognized freight carriers, your forwarder also acceptable !

Is export packaging available?

Sekoinc Metals can package your order for export shipment for an additional charge. Click here to view standard packaging, click on live Chat , or contact a Sales Representative for more information.

What pertinent information should I put on my Purchase Order (PO)?

The more information, the better. However, the following items are considered pertinent: detailed dimensions, alloy, quantities, desired lead time or ship date, and specifications. Please note that specifications include testing requirements, certifications, packaging, and any special needs you may have. Feel free to consult your Inside Sales Engineer with any questions, or contact Corporate Sales at 86-511-86826607

What is your Lead time (Delivery Time) ?

Your Sales Engineer will quote a lead-time for each inquiry depending on complexity of the product and our current workload. We will do everything we can to meet your needs.

How can I decide which alloy is best for my environment?

For detailed information on alloy choices, Please check  our Material  Technical data,  you can also click on Chat or email us !

Can you Make Special-shaped products?

We can produce both standard and special products. We can make them according to your drawings and samples.please send you drawing for us to evaluate !

May I have my order working schedule?
 Yes, we will send working schedule of your order each week. We will inspect and test all merchandise in case of damaging and missing parts before shipment. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.
How much do you charge for shipping and handling?

Your location and the weight of your order determines freight rates.

What do I do if my question is not listed here?

You have a few options. Feel free to call us directly at +86-511-86826607 to speak with an Inside Sales Engineer. If you prefer to submit your question by using a form on our website, you can do that by clicking here. also you can email us info@sekoincmetals.com .